Toshiba and Print Management
Billing and Maintenance
Billing and Statement of Charges
Charges will be applied directly to Panthersoft in accordance to the billing information submitted on the Copier/Printer Order Form. Additional reports by user, by activity number, and other summary details are available upon request.
Should a department desire to request additional reports or have questions concerning their monthly Charges, please utilize the IT Toshiba website.
Once on the website:
- Click on TOSHIBA BILLING INCIDENT to report a discrepancy or concern with your Toshiba billing.
- Click on TOSHIBA BILLING SERVICE to submit updates for a Toshiba billing related request (e.g. add or change activity or project ID for entire department or employee, update budget manager contact information, request additional reports, etc.)
Service / Maintenance
All equipment is electronically monitored so that the system automatically communicates maintenance issues, toner levels and so forth. The system sends alerts to allow service to be proactively conducted prior to items escalating to a level that warrants a service call. However, should there be instances that you have to call for supplies (ie, toner, staples) and for copier/printer repairs, you may email or call utilizing the contact information below:
Service Repair
Email: FIU.Service@tbs.toshiba.com
Phone: 1-800-526-7926 (FIU Service)
For After Hours (5:00PM & weekends) – 954-428-1300, follow voice prompts. Start by choosing Dade County
Supply Deliveries
Email: FIU.Supply@tbs.toshiba.com
Phone: 1-800-526-7926 (FIU Supply)
Printing issues
Please utilize the Ask IT Toshiba website by accessing the following link: toshibaprinthelp.fiu.edu
Click on TOSHIBA PRINTING INCIDENT to report printing issues of your Toshiba multifunction printer/copier
Other Contacts
- Toshiba Account Representative: Jamie N. Thomas, 407-608-9871
- FIU Managed Print/Copy Representative: Danayde Alfonso, 305-348-2172
Printers and Ordering
Equipment / Printers
Each equipment model can be customized by adding the optional accessories of your choice. Some options may require additional room space in order to fit (Your Toshiba representative will notify you if this should be the case). Please note that the accessories contain an additional cost, indicated in the chart above, which will be added to your invoice each month. Scanning to USB and FIU email are free features for most models.
To review more detail and specifications concerning each model, please select or click the options below.
Black and White Models (A)
- 2 – Model 478S DESKTOP
- 2 – Model 2518A
- 3 – Model 3518A
- 4 – Model 4518A
- 5 – Model 5018A
- 6 – Model 6518A
- 6 – Model 8518A
Color Models (B)
- 2 – Model 2515AC
- 3 – Model 3015AC
- 4 – Model 4515AC
- 5 – Model 5015AC
- 6 – Model 6516AC
Paper and Supplies
Each department will be responsible for the purchase of paper, which is not included in the lease of your equipment. All equipment models work best with 20lb, 30 recycled bond paper. Please use the recommended paper product to maintain efficient operation and a long life for your equipment.
Staples, toner, fuser oil, maintenance and parts are included with the lease of your equipment. No additional charges will apply for these items.
To request supplies, you may email or call utilizing the contact information below.
Supply Deliveries
Email: FIU.Supplies@tbs.toshiba.com
Phone: 1-800-526-7926
Place Your Order
Please complete the Excel order form located in the link below, save it and then email to JamieN.Thomas@tbs.toshiba.com and copy alfonsod@fiu.edu
A Toshiba representative will email or contact you within 48 hours regarding your order.
Color Print/Copy Models
Pricing
Color (e-Studio Models)
Base Monthly Lease Cost
Copy/Print Rate Black
Impression Rate Color
Optional Accessories (description & monthly price):
Fax- GD1370N
Console Staple Finisher- MJ1109B
Booklet Finisher- MJ110B
Hole Punch Finisher- MJ6011
2000 Sheet Large Capacity Feeder – KD1059B
Paper Pedestal w/ 2 x 550 sheet cassettes – KD1058B & MY1048B
2500 Sheet Large Capacity Feeder – MP2502B
Segment 2 Console
2515AC
$119.70
$0.0077
$0.049
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 3
3015AC
$122.34
$0.0077
$0.049
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 4
4515AC
$183.72
$0.0077
$0.049
$6.00
$3.12
$9.74
$5.05
$5.53
$7.50
N/A
Segment 5
5015AC
$188.99
$0.0077
$0.049
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 6
6516AC
$326.35
$0.0077
$0.049
$6.00
included
$10.10
$5.05
N/A
N/A
$10.62
Black Print/Copy Models
Pricing
Black Print/Copy (e-Studio Models)
Base Monthly Lease Cost
Impression Rate
Black Only
Optional Accessories
(description & monthly price):
Fax- GD1370N
Console Staple Finisher- MJ1109B
Booklet Finisher- MJ110B
Hole Punch Finisher- MJ6011
2000 Sheet Large Capacity Feeder – KD1059B
Paper Pedestal w/ 2 x 550 sheet cassettes – KD1058B & MY1048B
2500 Sheet Large Capacity Feeder – MP2502B
Segment 2 Desktop
478S
$51.10
$0.0077
$6.00
N/A
N/A
N/A
N/A
N/A
N/A
Segment 2 Desktop
2018A
$82.89
$0.0077
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 3
3518A
$95.68
$0.0077
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 4
4518A
$109.04
$0.0077
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 5
5018A
$136.20
$0.0077
$6.00
$3.12
$9.74
$5.05
$5.53
$7.34
N/A
Segment 6
6518A
$178.53
$0.0077
$6.00
included
$10.10
$4.84
N/A
N/A
$10.62
Segment 7
8518A
$226.82
$0.0077
$6.00
included
$10.10
$4.84
N/A
N/A
$10.62
Training
Training is delivered on site by specialized instructors and/or via web based applications. The following training opportunities are available:
Basic Operator Training
This training addresses the basic features and functions of the product. This training is normally conducted Monday through Friday between 8:30am and 5:00pm. The session cover subjects such as how to operate the equipment and other programming capabilities. Basic operator training with a specialized instructor normally occurs immediately or a few days following the installation of the equipment but can be scheduled to meet your needs. Use the “cheat sheets” found in the Forms section for some quick.
Key Operator Training
This training provides key departmental contacts/operators with a more in-depth overview of the product than a basic user. The session cover subjects such as replacing toner, clearing misfeeds, and other non-technical maintenance. Key operator training with a specialized instructor normally occurs immediately or a few days following the installation of the equipment but can be scheduled to meet your needs.
Online Training
Online interactive training for all equipment models so that users may familiarize and retrain with product functionality on their own and at their own pace. These tutorials will help you learn various user functions at your device, such as:
- Copy Functions
- Print Functions
- Scan Functions
- Faxing
- E-Filing
- Toner and Paper Replacement
- Understanding Software
- Troubleshooting
- Special Functions
On-line training is found at https://business.toshiba.com/support/#interactive-tutorials. Instructor-led training sessions require a minimum of 12 people. To request training, you may call the contact information below.
Training:
Email: CustomerCare@tbsfl.toshiba.com
Phone: 1-800-526-7926
Additional Toshiba Resources
Frequently Asked Questions (FAQs) can be found here .