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Toshiba and Print Management

Need Help? Contact Us

Monday – Friday

8:30am – 5:00pm

305-348-2161

copiers@fiu.edu

Billing and Maintenance

Billing and Statement of Charges

Charges will be applied directly to Panthersoft in accordance to the billing information submitted on the Copier/Printer Order Form. Additional reports by user, by activity number, and other summary details are available upon request.

Should a department desire to request additional reports or have questions concerning their monthly Charges, please utilize the IT Toshiba website.

Once on the website:

  1. Click on TOSHIBA BILLING INCIDENT to report a discrepancy or concern with your Toshiba billing.
  2. Click on TOSHIBA BILLING SERVICE to submit updates for a Toshiba billing related request (e.g. add or change activity or project ID for entire department or employee, update budget manager contact information, request additional reports, etc.)

Service / Maintenance

All equipment is electronically monitored so that the system automatically communicates maintenance issues, toner levels and so forth. The system sends alerts to allow service to be proactively conducted prior to items escalating to a level that warrants a service call. However, should there be instances that you have to call for supplies (ie, toner, staples) and for copier/printer repairs, you may email or call utilizing the contact information below:

Service Repair

Email: FIU.Service@tbs.toshiba.com
Phone: 1-800-526-7926 (FIU Service)
For After Hours (5:00PM & weekends) – 954-428-1300, follow voice prompts. Start by choosing Dade County

Supply Deliveries

Email: FIU.Supply@tbs.toshiba.com
Phone: 1-800-526-7926 (FIU Supply)

Printing issues

Please utilize the Ask IT Toshiba website by accessing the following link: toshibaprinthelp.fiu.edu

Click on TOSHIBA PRINTING INCIDENT to report printing issues of your Toshiba multifunction printer/copier

Other Contacts

  • Toshiba Account Representative: Jamie N. Thomas, 407-608-9871
  • FIU Managed Print/Copy Representative: Danayde Alfonso, 305-348-2172

Printers and Ordering

Equipment / Printers

Each equipment model can be customized by adding the optional accessories of your choice. Some options may require additional room space in order to fit (Your Toshiba representative will notify you if this should be the case). Please note that the accessories contain an additional cost, indicated in the chart above, which will be added to your invoice each month. Scanning to USB and FIU email are free features for most models.

To review more detail and specifications concerning each model, please select or click the options below.

Black and White Models (A)

  • 2 – Model 478S DESKTOP
  • 2 – Model 2518A
  • 3 – Model 3518A
  • 4 – Model 4518A
  • 5 – Model 5018A
  • 6 – Model 6518A
  • 6- Model 8518A

Color Models (B)

  • 2 – Model 2515AC
  • 3 – Model 3015AC
  • 4 – Model 4515AC
  • 5 – Model 5015AC
  • 6 – Model 6516AC

Paper and Supplies

Each department will be responsible for the purchase of paper, which is not included in the lease of your equipment. All equipment models work best with 20lb, 30 recycled bond paper. Please use the recommended paper product to maintain efficient operation and a long life for your equipment.

Staples, toner, fuser oil, maintenance and parts are included with the lease of your equipment. No additional charges will apply for these items.

To request supplies, you may email or call utilizing the contact information below.

Supply Deliveries

Email: FIU.Supplies@tbs.toshiba.com
Phone: 1-800-526-7926

Place Your Order

Please complete the Excel order form located in the link below, save it and then email to JamieN.Thomas@tbs.toshiba.com and copy alfonsod@fiu.edu

Link to Order Form

A Toshiba representative will email or contact you within 48 hours regarding your order.

Rates

Toshiba Equipment and Rates

FIU equipment options and rates are featured below for color and black print/copy models.

Color Print/Copy Models

Pricing

Color (e-Studio Models)
Base Monthly Lease Cost
Copy/Print Rate Black
Impression Rate Color
Optional Accessories (description & monthly price):
Fax- GD1370N
Console Staple Finisher- MJ1109B
Booklet Finisher- MJ110B
Hole Punch Finisher- MJ6011
2000 Sheet Large Capacity Feeder – KD1059B
Paper Pedestal w/ 2 x 550 sheet cassettes – KD1058B & MY1048B
2500 Sheet Large Capacity Feeder – MP2502B

Segment 2 Console

2515AC

$119.70

$0.0077

$0.049

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 3

3015AC

$122.34

$0.0077

$0.049

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 4

4515AC

$183.72

$0.0077

$0.049

$6.00

$3.12

$9.74

$5.05

$5.53

$7.50

N/A

Segment 5

5015AC

$188.99

$0.0077

$0.049

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 6

6516AC

$326.35

$0.0077

$0.049

$6.00

included

$10.10

$5.05

N/A

N/A

$10.62

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Black Print/Copy Models

Pricing

Black Print/Copy (e-Studio Models)
Base Monthly Lease Cost
Impression Rate
Black Only
Optional Accessories
(description & monthly price):
Fax- GD1370N
Console Staple Finisher- MJ1109B
Booklet Finisher- MJ110B
Hole Punch Finisher- MJ6011
2000 Sheet Large Capacity Feeder – KD1059B
Paper Pedestal w/ 2 x 550 sheet cassettes – KD1058B & MY1048B
2500 Sheet Large Capacity Feeder – MP2502B

Segment 2 Desktop

478S

$51.10

$0.0077

$6.00

N/A

N/A

N/A

N/A

N/A

N/A

Segment 2 Desktop

2018A

$82.89

$0.0077

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 3

3518A

$95.68

$0.0077

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 4

4518A

$109.04

$0.0077

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 5

5018A

$136.20

$0.0077

$6.00

$3.12

$9.74

$5.05

$5.53

$7.34

N/A

Segment 6

6518A

$178.53

$0.0077

$6.00

included

$10.10

$4.84

N/A

N/A

$10.62

Segment 7

8518A

$226.82

$0.0077

$6.00

included

$10.10

$4.84

N/A

N/A

$10.62

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Training

Training is delivered on site by specialized instructors and/or via web based applications. The following training opportunities are available:

Basic Operator Training

This training addresses the basic features and functions of the product. This training is normally conducted Monday through Friday between 8:30am and 5:00pm. The session cover subjects such as how to operate the equipment and other programming capabilities. Basic operator training with a specialized instructor normally occurs immediately or a few days following the installation of the equipment but can be scheduled to meet your needs. Use the “cheat sheets” found in the Forms section for some quick.

Key Operator Training

This training provides key departmental contacts/operators with a more in-depth overview of the product than a basic user. The session cover subjects such as replacing toner, clearing misfeeds, and other non-technical maintenance. Key operator training with a specialized instructor normally occurs immediately or a few days following the installation of the equipment but can be scheduled to meet your needs.

Online Training

Online interactive training for all equipment models so that users may familiarize and retrain with product functionality on their own and at their own pace. These tutorials will help you learn various user functions at your device, such as:

  • Copy Functions
  • Print Functions
  • Scan Functions
  • Faxing
  • E-Filing
  • Toner and Paper Replacement
  • Understanding Software
  • Troubleshooting
  • Special Functions

On-line training is found at http://business.toshiba.com/usa/support/training/index.html. Instructor-led training sessions require a minimum of 12 people. To request training, you may call the contact information below.

Training:

Email: CustomerCare@tbsfl.toshiba.com
Phone: 1-800-526-7926

Additional Toshiba Resources

Frequently Asked Questions (FAQs) can be found here .